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1. Privacy Policy

Introduction

This Privacy Policy explains how our business, Coftee.gr, collects, uses, and protects users’ personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and Greek legislation.

By using our website and services, you accept this Privacy Policy.

 
 
 

2. Data Controller

The controller responsible for processing your personal data is:

Simbaco
Kalamata, 24100
info@coftee.com

 

3. What data we collect

We collect only the most important data : 

3.1 During the Order Process

  • Full Name
  • Shipping & Billing Address
  • Email Address
  • Phone Number
  • Payment information (processed through third-party providers; we do not store payment details ourselves)

3.2 Automatically Collected Usage Data (Cookies & Analytics)

  • IP Address
  • Browser information
  • Pages you visit
  • Functional and analytics cookies

3.3 Communication

  • Message content
  • Contact email address
  • Full name (if provided)

4. Purpose of Data Processing

We use personal data only for the following purposes:

  • Processing orders and customer service
  • Billing and financial management
  • Shipping products via courier companies
  • Communication regarding orders or related inquiries
  • Improving user experience through analytics
  • Compliance with legal obligations

We do not use personal data for unsolicited marketing or advertising.

5. Legal Basis for Processing

According to the GDPR, we process personal data based on the following legal grounds:

  • Performance of a contract (e.g. order fulfillment)
  • Consent (e.g. cookie acceptance, newsletter subscription)
  • Legitimate interest (e.g. website functionality)
  • Legal obligation (e.g. tax compliance)

6. Data Sharing

Your personal data may be shared only with:

  • Courier companies for order delivery
  • Payment service providers (e.g. banks, Stripe, Viva Wallet, etc.)
  • Hosting providers for website operation
  • Accountant / tax consultant for tax and accounting purposes

We do not sell, rent, or trade personal data under any circumstances.

7. Data Retention Period

We retain personal data only for as long as necessary:

  • Order data: up to 5 years (tax/legal obligation)
  • Communication data: up to 12 months
  • Cookies: according to their duration (e.g. 30 days)
  • Customer accounts: until the user requests deletion of the account

8. Cookies

The website uses cookies for:

  • Functionality (e.g. shopping cart)
  • Statistics (e.g. Google Analytics or other tools)
  • User preferences

A cookie consent banner is displayed on your first visit.
You may change or withdraw your consent at any time.(If you want,

I can also write you a full Cookie Policy.)

9. How We Protect Your Data

We implement all necessary technical and organizational security measures, including:

  • SSL encryption
  • Secure payment providers
  • Access limited to authorized personnel only
  • Regular data backups
  • Protection against malicious attacks

10. Your Rights Under the GDPR

Users have the right to:

  • Request access to their personal data
  • Request rectification or completion of their data
  • Request erasure (“right to be forgotten”)
  • Request restriction of processing
  • Request data portability
  • Object to processing for specific purposes
  • Withdraw consent for cookies or newsletters

For any request, you may contact us at:
info@coftee.com

 

11. Data Transfers Outside the EU

We do not transfer personal data outside the European Union unless we use services that comply with the GDPR (e.g. Google, Meta), with appropriate safeguards in place.

13. Contact

For any issue regarding your personal data, please contact us at:
info@simbaco.gr

About

Our construction business is dedicated to delivering high-quality, innovative building solutions, every project is completed

Company

Quick Links

Contact

+2 237 467 134-98

info@coftee.com

6391 Elgin St. Celina, Delaware 10299

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